FAQ

Sometimes, a drain cleaning cable can potentially harm your drain line. However, it rarely happens. The likelihood of this occurrence relies on various factors, including:

• Drain lines that are older or more delicate exhibit greater vulnerability to damage when subjected to the force exerted by a drain cleaning cable. If the pipes have weakened or deteriorated, the risk of compromise increases during the cleaning process.
• If your drain line already harbors preexisting problems like cracks, fractures, or misaligned joints, the drain cleaning cable can exacerbate these issues and potentially lead to further damage.
• Mishandling or an inexperienced technician's operation of a drain cleaning cable can elevate the likelihood of damage. Using improper techniques or exerting excessive force can result in pipe breakage, particularly when the cable encounters substantial resistance or a weakened line section.

The frequency at which drain pipes should be cleaned depends on various factors, including usage patterns, existing issues, and the type of plumbing system. Here are some guidelines to consider:

• Regular maintenance — Engaging in routine maintenance is crucial for preventing major clogs and ensuring optimal drainage. Incorporate tasks like flushing the drains with hot water or using natural cleaning solutions into your regular cleaning routine. Monthly or quarterly maintenance sessions are generally recommended.
• Signs of blockages — If you observe indications of a partial blockage, like slow drainage, gurgling sounds, or unpleasant odors, cleaning the drain pipes more frequently could be necessary. These symptoms suggest the presence of some level of buildup or obstruction that requires attention.
• High-usage areas — Areas with high usage, like kitchens or bathrooms, often demand more frequent drain cleaning. The accumulation of food particles, grease, hair, and soap scum in these locations can lead to faster buildup and blockages. Consider cleaning the drains in these areas more regularly, like every few months or as needed.
• Older plumbing systems — If your plumbing system is older or prone to issues, scheduling periodic drain cleaning can be beneficial in preventing significant blockages. Older pipes are susceptible to scale, corrosion, or tree root intrusion, which can impede water flow and result in more frequent clogs.
• Professional assessment — Even without noticeable issues, it is wise to have a professional plumber assess your drain pipes periodically. They possess the expertise to evaluate your plumbing system's condition, identify potential problems, and recommend suitable cleaning or maintenance schedules.

By following these guidelines and being attentive to the needs of your plumbing system, you can maintain effective drainage and mitigate the risk of significant clogs.

Indeed, it is a valid observation that certain drain cleaning companies employ low-priced offers as a strategic marketing approach to entice potential customers while capitalizing on upselling opportunities. This pricing model, commonly called a "loss leader," is intended to generate initial curiosity and footfall.

 Upon conducting the service, if a drain technician identifies potential issues like pipe damage or root intrusion, they could suggest additional repairs or replacements. This approach presents a chance for the company to recoup the initial low price and generate revenue through upselling.

 However, customers must exercise their due diligence and ascertain the necessity of the proposed repairs or replacements. It is advisable to seek a second opinion whenever possible or request substantiating evidence like camera footage or thorough explanations to ensure the accuracy and legitimacy of the technician's assessments.

 Customers should exercise caution and prioritize being well-informed when making decisions regarding repairs or replacements. Check company reviews to verify whether other customers were subjected to this pricing model. However, not all drain cleaning companies adhere to this pricing model. Some reputable companies maintain transparent pricing practices and uphold honest principles. Go for a dependable and trustworthy plumbing service that prioritizes the customer's best interests and offers precise assessments of their plumbing needs.

Do You Document Your Findings?

Request that if the plumber runs a drain camera and identifies an issue, they record it and mark the specific location of the problem. This ensures transparency and provides you with visual evidence to review and consider.

 Can I Receive Multiple Estimates For My Drain Issues?

 Clearly state that if any issues are identified with your drain, you plan to obtain at least three estimates for repairs or replacements. This conveys that you are proactive and knowledgeable about the potential sale of additional services. Additionally, it establishes your intention to make informed decisions based on multiple professional opinions.

 What Is The Company’s Payment Policy If The Drain Cannot Be Cleared?

 Inquire about the policy regarding payment if the plumber cannot successfully clear the drain. Understand if there are any charges associated with the attempted service.

 Do You Offer A Warranty For Drain Cleaning?

 Ask about the warranty provided for the drain cleaning service. Inquire about the duration and coverage of the warranty and any applicable conditions or limitations.

Maintaining awareness of certain practices that technicians may employ upon arriving to conduct a drain cleaning service at a reduced price is of utmost importance. Here are the top 5 issues to be careful of:

• Emphasizing line issues — By using a camera inspection, technicians could insist that your drain line is damaged or deteriorated, possibly exaggerating the gravity of the problem. Exercise caution if this assessment lacks substantial evidence or if they refuse to share the camera footage with you.
• The urgency for immediate repairs — Some technicians employ fear tactics by suggesting that your drain line is on the verge of an explosion or causing extensive damage. They do so to persuade you that an immediate repair or replacement is imperative. Take the time to calmly assess the situation and seek multiple professional opinions before making impulsive decisions.
• Presenting a stuck cable scenario — When technicians claim that their cable is lodged in the drain line and cannot be extracted, it could be an attempt to instill a sense of urgency and coerce you into opting for more expensive repair options. Request evidence of the cable being stuck and contemplate seeking a second opinion.
• Indicating a supervisor visit — Technicians could assert their inability to clear the drain and propose the arrival of a supervisor to evaluate the situation. This could be a ploy to introduce a higher-ranking technician who could suggest additional services or costly repairs.
• Encourage hydro jetting — Technicians can recommend hydro jetting as a solution, even if it is not necessary or suitable for your specific circumstances. While hydro-jetting can be efficacious, ensure it is warranted and contemplate seeking alternative opinions before proceeding.

Maintain vigilance and skepticism should any of these situations arise. It is vital since it allows you to question every process and gain as much information as possible. Also, consider seeking a second opinion before committing to any repairs or additional services.

When a water heater is experiencing a leak and the tank itself is not the culprit. Attention should be directed towards two common areas that could be responsible, namely: 

• The Temperature and pressure relief valve — Situated typically at the top of the water heater, the temperature and pressure relief valve releases water if the temperature or pressure inside the tank surpasses safe levels. A leak from this valve could signify a faulty relief valve requiring replacement. It is also plausible that excessive temperature or pressure is present within the water heater, which should be addressed promptly to mitigate potential safety hazards.
• Water heater drain — The drain valve on the water heater could occasionally develop leaks. This could be attributed to a defective valve or a loose connection. The issue can be rectified by repairing or replacing the drain valve, effectively resolving the leak.

In both scenarios, it is imperative to assess the cost of repairs relative to the remaining useful life of the water heater. If the unit is approaching the end of its lifespan and exhibiting signs of aging, considering a replacement could prove more pragmatic than investing in costly repairs.

A backup in the lowest fixtures, like the toilet and bathtub or shower, serves as a definitive indication of a potential main sewer stoppage. When the main sewer line becomes obstructed, the wastewater lacks a suitable pathway for proper drainage, resulting in backups within these fixtures. The problem lies within the main sewer line rather than the individual fixtures in this situation.

 Although it could initially appear that the toilet, bathtub, or shower is to blame, addressing the main sewer blockage is paramount to restoring optimal functionality to your plumbing system. Reputable plumbers who possess expertise in handling main sewer issues come in handy. Their diagnostic skills and practical problem-solving approaches can aid in accurately identifying and resolving the root cause.

 By identifying and resolving the underlying main sewer stoppage, you can effectively mitigate backups and establish unhindered wastewater flow throughout your plumbing system. Restoring proper drainage ensures the efficient disposal of wastewater and contributes to the overall functionality of your plumbing infrastructure.

Undoubtedly, a foul odor in the water is often the result of sewer gases forming in the household drain. These gases originate from bacteria that thrive on food particles, hair, soap residue, and other organic matter in the drain. As water flows down the drain, these gases are released into the surrounding atmosphere near the sink.

Since these odors are discernible only when the water is in use, it is natural to associate them with the water itself. Resolving this issue requires the elimination of bacteria residing in the drain, a process known as disinfecting the drain. The following steps delineate this procedure:

• Exercise care to avoid combining bleach with drain cleaners or detergents, as certain combinations can generate toxic fumes.
• Allow cold water to run into the drain requiring disinfection for approximately 15 seconds before shutting it off.
• Gradually pour one to two cups of laundry bleach (liquid chlorine bleach) down the drain where the odor is evident.
• Pour the bleach slowly along the drain's edges, ensuring it cascades down the sides. Exercise caution when using bleach since it can harm the eyes, cause skin irritation, and damage clothing. Take appropriate precautions.
• Leave the bleach in the drain for 10 minutes. Prolonged contact with metals could lead to discoloration or pitting.
• After the specified period, run hot water into the drain for one to two minutes, effectively flushing out the bleach.

You should repeat this procedure if the odor resurfaces.

If the odor persists or if you have concerns, consult The Expert Plumbers, who can assess the situation and offer further guidance or assistance.

Hydrojetting and cable drain cleaning are commonly employed techniques for eradicating clogs and blockages within plumbing systems.

Hydro jetting uses a high-pressure water jet to propel water through the pipes to dislodge clogs and extricate debris. Depending on the blockage's severity, the water pressure can fluctuate from 2,000 to north of 3,500 PSI (pounds per square inch). This forceful jetting cleans the inner surfaces of the pipes, disentangling any accumulated grease, scale, tenacious tree roots, and other stubborn impediments. Hydrojetting is preferred for stoppages more than 600 feet from the opening. 

Cable drain cleaning uses a flexible metal cable adorned with a drill or cutting head at its extremity. This cable is inserted into the drain or pipe until it reaches the obstructed region. The cutting head either dislodges or captures the clog by rotating the line, permitting it to be extracted or disintegrated. Cable drain cleaning is typically employed for less intricate clogs or obstructions near the drain opening, like 60 feet from the opening.

If the technician identifies a legitimate issue with your drain pipe that requires repair or replacement, it is crucial to handle the situation thoughtfully. Ensure you have all the necessary information to make an informed decision. Here are several steps you should consider:

• Request a comprehensive explanation — Ask the technician to explain the problem, its severity, and the specific issues affecting the drain pipe. Understanding these factors will enable you to grasp the urgency and importance of the repair or replacement.
• Seek multiple perspectives — Gathering opinions from various reputable plumbing professionals is wise. Multiple estimates will allow you to compare their assessments, recommended solutions, and associated costs. This comprehensive approach will provide a broader perspective and increase your confidence in the proposed action.
• Examine Warranties and Guarantees — Inquire about the warranties or guarantees offered by the plumbing company for their repair or replacement work. Understanding the terms and conditions of these assurances will provide you with peace of mind and protection for the investment you are about to make.
• Evaluate long-term benefits — Consider the long-term advantages of repairing or replacing the drain pipe. Assess factors like improved functionality, reduced risk of future problems, and potential maintenance or repair expense savings. Striking a balance between immediate costs and long-term benefits is pivotal to making a well-informed decision.